PRIVACY POLICY


At Tashafatnin, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, make a purchase, or interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.


1. COLLECTION OF PERSONAL INFORMATION

We may collect personal information that you voluntarily provide when using our website or services.

This information may include:

  • Full name

  • Email address

  • Contact number

  • Billing and shipping addresses

  • Account registration details

  • Order and purchase history

  • Payment and transaction details

  • Information provided when contacting customer service

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage data, where applicable.

We collect personal information when you register an account, place an order, subscribe to our updates, participate in promotions, or communicate with us.

2. USE OF PERSONAL INFORMATION

The personal information collected may be used for the following purposes:

  1. Order Processing: To process, confirm, and manage your purchases.

  2. Delivery Services: To arrange shipping and ensure successful delivery of your orders.

  3. Customer Support: To respond to enquiries, complaints, returns, and refund requests.

  4. Account Management: To create, maintain, and manage your customer account.

  5. Marketing & Promotions: To inform you about new collections, special offers, discounts, and upcoming promotions, subject to your marketing preferences and applicable consent requirements.

  6. Website Improvement: To improve our website functionality, shopping experience, and customer service.

  7. Security & Fraud Prevention: To protect our website, customers, and business from unauthorized activities.

  8. Legal Compliance: To comply with applicable laws, regulations, and lawful requests.

We will only process your personal information for legitimate and appropriate purposes in accordance with applicable data protection laws.

3. PAYMENT INFORMATION

We prioritize the security of your payment information.

Online payments are processed through authorized third-party payment service providers.

Tashafatnin does not directly collect or store your complete credit or debit card details through our website where payment information is entered on a third-party payment platform.

Your payment information will be handled according to the security standards and privacy policies of the respective payment providers.

We encourage customers to review the privacy policies of these payment providers before completing transactions.

4. DISCLOSURE OF PERSONAL INFORMATION

Tashafatnin does not sell or rent your personal information to third parties for their independent marketing purposes.

However, we may share necessary personal information with trusted third parties, including:

  • Delivery and Logistics Partners: To arrange and complete product deliveries.

  • Payment Service Providers: To securely process transactions and refunds.

  • Website and Technology Providers: To maintain website functionality, hosting, and security.

  • Customer Service Providers: To assist with customer enquiries and support.

  • Legal or Regulatory Authorities: When required or permitted by applicable law.

We may also disclose personal information where reasonably necessary to prevent fraud, protect legal rights, or facilitate a lawful business transfer.

Third parties receiving personal information are expected to handle it securely and in accordance with applicable legal and contractual obligations.

5. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy or to comply with applicable legal, accounting, and regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable retention obligations.

6. COOKIES AND WEBSITE TRACKING

Our website may use cookies and similar technologies to enhance your browsing and shopping experience.

Cookies may help us to:

  • Remember your shopping cart and preferences.

  • Maintain website functionality.

  • Understand website traffic and performance.

  • Improve our products and services.

  • Support relevant marketing activities where applicable.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. YOUR PRIVACY RIGHTS

In accordance with applicable Malaysian personal data protection laws, you may have the right to:

  • Request access to your personal information.

  • Request corrections to inaccurate or incomplete information.

  • Withdraw consent for certain processing activities.

  • Opt out of direct marketing communications.

  • Request that we cease or restrict certain processing activities where permitted by law.

  • Request the transfer of eligible personal data to another data controller, subject to applicable legal and technical requirements.

To exercise these rights, please contact our customer service team.

Certain requests may be subject to identity verification, legal requirements, or applicable exceptions.

8. MARKETING COMMUNICATIONS

With your consent where required, we may send promotional updates, exclusive offers, new collection announcements, and other marketing communications through email, SMS, or other communication channels.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided or contacting our customer service team.

Opting out of marketing communications will not affect important transactional notifications relating to your purchases.

9. CHANGES TO THIS PRIVACY POLICY

Tashafatnin reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, website operations, or legal requirements.

Any updates will be published on our website with a revised effective date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

We encourage customers to review this page periodically to stay informed about how their personal information is protected.